Shipping Policy
Shipping Policy
At City Plywoods, we ensure timely and secure delivery of your orders.
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Delivery Areas: Available within [City/Region]. For long-distance delivery, please contact us.
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Dispatch Time: 1–3 business days for in-stock items; 3–7 days for bulk/custom orders.
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Shipping Charges: May vary based on location and order size. Free delivery may apply to large orders.
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Delivery Time: Orders are delivered between 10 AM – 6 PM, Monday to Saturday.
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Inspection: Please check all items at delivery and report any issues immediately.
For more details or special delivery requests, contact us at 📞 [Your Phone Number].
Refund Policy
We strive for 100% customer satisfaction. However, due to the nature of plywood and hardware materials, refunds are limited and granted only under certain conditions:
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Refunds are applicable only for defective or damaged products reported at the time of delivery.
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Refund requests must be made within 24 hours of receiving the item.
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Refunds will be processed only after verification and return of the original product.
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No refunds will be given for products cut, modified, or installed.
Please contact our customer service for assistance with refunds.
Cancellation / Return / Exchange Policy
Cancellation Policy
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Orders can be cancelled before dispatch without any charge.
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Once dispatched, cancellation is not possible.
🔄 Return/Exchange Policy
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Returns/exchanges are accepted only for defective, damaged, or incorrect items.
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Return/exchange requests must be raised within 24 hours of delivery.
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The item must be unused, in original condition, and returned with all packaging.
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Custom-cut or made-to-order products cannot be returned or exchanged.
Please coordinate with our team to process any return or exchange. We’ll do our best to resolve the issue quickly.